Refund and Returns Policy
Last Updated: 21/03/2024
At Movie Eats LLC, we strive to provide exceptional service and products for our customers. We understand that circumstances may arise where a refund for your purchase is necessary. Please review our refund policy below:
1. **Refund Eligibility:**
– **Service Disruptions:** Due to the nature of the events with immense advanced planning for meals put in place, Movie Eats LLC operates on a 100% no refund policy. In the event of a service disruption during your experience with Movie Eats LLC, please contact us to discuss your concerns.
2. **Refund Process**:
– **Notification:** In the event of a service disruption, should Movie Eats LLC decide that you are eligible for a refund: To request a refund, please reach out to our customer service team via contact@movieeatsae.com providing details of the issue along with your order number and any relevant photos/documentation.
– **Evaluation:** Our team will review your request and may require additional information or evidence to assess the claim.
– **Refund Approval:** Upon approval, you will be notified of the refund status. Refunds will be processed using the original payment method or via another agreed-upon method.
3. **Non-Refundable Items and Services:**
– **Consumed or Used Items:** Any consumed or used services that have been fully provided are not eligible for a refund.
4. **Timelines:**
– **Processing Time:** Please allow up to 5 business days for the processing of your refund after it has been approved.
– **Bank Processing:** Refunds may take additional time for the credited amount to appear in your bank account, depending on your financial institution.
5. **Contact Information:**
– **Customer Service:** For any questions or concerns regarding our refund policy, please contact our customer service team at contact@movieeatsae.com.
6. **Policy Amendments:**
– Movie Eats LLC reserves the right to make changes or updates to this refund policy. Any revisions will be effective immediately upon posting the updated policy on our website.
Please note that by making a purchase or using our services, you agree to adhere to the terms and conditions outlined in this refund policy.
Thank you for choosing Movie Eats LLC. We aim to provide a memorable and delightful experience; we are committed to addressing any concerns regarding our products and services.